Refund Policy is applied to all the products shipped from China except for electronic related products.
In order to be eligible for a refund or a reshipment, your request, complete will all the information required, must be sent by email to the following address firstname.lastname@example.org within 7 days from the delivery date indicated by the forwarder or, in case of untraceable delivery, according to the indications provided in the “never arrived” section. Should the above conditions not be met, the request will not be processed.
If the wrong product delivered: Once the product arrives at our warehouse, we will review the refund request and reply to the customer within 30 days of the arrival of the return package. If approved, a reshipment or a refund will be offered. according to the customer’s preference. In case of reshipment, the shipping fees will be covered by AE and the method of shipment will be the one chosen in the original order.
No refund or reship request will be accepted if the customer does not like the product received.
If the product not arrived,
In case of undelivered products, Please note that what is indicated on the courier’s website is considered authentic so if the package is tracked as “delivered”, it will not be eligible for a refund or reship.
In case of undelivered products or In case of delays caused by natural disasters, war or any event not dependent on AE service, no refund or reship will be provided.
Refund or reship requests will be processed only if all the information requested is provided by the customer:
a) within 7 days from the delivery of the package
b) from the 30 days with no tracking update from the forwarder
c) within 60 days from the shipment date by AE.
d) Within the Electrical Warranty Period from Delivery Date
The time for the response will start from the moment the last data requested is received by AE.