Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

With Special Line, we can deliver products in around 9-15 working days.

Do You Ship Internationally?

With Special Line, we can deliver products in around 9-15 working days in all the Tier 1 countries. The Tier 1 country list: Austria AT Luxembourg LU Netherlands NL Sweden SE United States US Greece GR Romania RO Croatia HR Estonia EE Hungary HU Lithuania LT Slovenia SI Germany DE Belgium BE France FR Italy IT Spain ES United Kingdom GB Denmark DK Czech Republic CZ Poland PL Portugal PT Ireland IE Bulgaria BG Cyprus CY Finland FI Latvia LV Malta MT Slovakia SK Canada CA Australia AU

How Long Will It Take To Get My Package?

In around 9-15 working days

PAYMENT

What Payment Methods Are Accepted?

Currently we accept payments through PayPal only. In near future we will accept payments through debit and credit, master cards.

Is Buying On-Line Safe?

Yes, PayPay is the secure way of paying.

Order & Retunrs

How do I place an Order?

Select the products and services you want , follow the instructions in the checkout and pay through the PayPal payment system.

How Can I Cancel Or Change My Order?

Refund Policy is applied to all the products shipped from China except for electronic related products. In order to be eligible for a refund or a reshipment, your request, complete will all the information required, must be sent by email to the following address info@advertiseeverything.com within 7 days from the delivery date indicated by the forwarder or, in case of untraceable delivery, according to the indications provided in the “never arrived” section. Should the above conditions not be met, the request will not be processed. If the wrong product delivered: Once the product arrives at our warehouse, we will review the refund request and reply to the customer within 30 days of the arrival of the return package. If approved, a reshipment or a refund will be offered. according to the customer’s preference. In case of reshipment, the shipping fees will be covered by AE and the method of shipment will be the one chosen in the original order. No refund or reship request will be accepted if the customer does not like the product received. If the product not arrived, In case of undelivered products, Please note that what is indicated on the courier’s website is considered authentic so if the package is tracked as “delivered”, it will not be eligible for a refund or reship. In case of undelivered products or In case of delays caused by natural disasters, war or any event not dependent on AE service, no refund or reship will be provided. Refund or reship requests will be processed only if all the information requested is provided by the customer: a) within 7 days from the delivery of the package b) from the 30 days with no tracking update from the forwarder c) within 60 days from the shipment date by AE. d) Within the Electrical Warranty Period from Delivery Date The time for the response will start from the moment the last data requested is received by AE.

Do I need an account to place an order?

Yes

How Do I Track My Order?

By checking last mile tracking information

How Can I Return a Product?

Please send your request by email to info@advertiseeverything.com with all the data required as below listed: DOA or Damaged or defective product on arrival: *order number *Screenshot of customer’s complaint mail or dispute received *Problem description *Clear video or photo that shows the problem *Screenshot of the shipping label with visible tracking number Incorrect product on arrival: *order number *Screenshot of customer’s complaint mail or dispute received *Problem description *Clear video or photo that shows the problem **Screenshot of the shipping label with visible tracking number Never arrived: *order number *Screenshot of customer’s complaint mail or dispute received * Screenshot of the shipping label with visible tracking number RMA: *order number *Screenshot of customer’s mail or dispute received *Problem description *Clear video shows the problem *Screenshot of the shipping label with visible tracking number (If available) Refund or reship requests will be processed only if all the information requested is provided by the customer: a) within 7 days from the delivery of the package b) from the 30 days with no tracking update from the forwarder c) within 60 days from the shipment date by AE. d) Within the Electrical Warranty Period from Delivery Date The time for the response will start from the moment the last data requested is received by AE. Shipping Instructions to Return Product Should AE deem necessary to have a product returned, customers must provide all the data required by email to info@advertiseeverything.com Once received a ticket an ID number will be issued. All of the return shipments must follow the instructions below: The return parcel must include all the accessories or materials provided in the original package The customer must leave a note inside the return package with the following details: *AE return ticket number *Return product name and quantity *A short description of the problem occurred with the product To avoid high import duties or taxes on the return package, please avoid using an express courier like DHL, FedEx, UPS, TNT or similar ones. We suggest using Post EMS or registered post mail. If any import duties, taxes or related charges are incurred during the return process, the customer will be liable for them. Should the customer refuse to pay the costs incurred during the return process, AE will not take any responsibility or action for the returned product or parcel. Any return package that arrives without prior approval from AE or without AE's return ticket ID number will be rejected. If there is anything unclear or you have any more questions, please feel free to contact our customer support team at info@advertiseeverything.com
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